How do payments work on etaskup (transaction flow)?
Here is a detailed description of Etaskup transaction flow:
Once a buyer makes payment money goes into the admin’s account (depending on the payment choice: PayPal, Stripe, Bank, EasyPay, JazzCash, etc.), and the system creates a transaction.
Buyer and seller are given access to a private transaction page where they can communicate details of the order.
Once a seller delivers the files, and marks the transaction as “delivered”, buyer is given several days (number of days, currently set 3 days, can be configured in the admin settings) to either accept the delivery, request modification, or even request mutual cancellation of the order (if a buyer fails to respond in the given time period, the system would auto-complete the transaction) and also can raise a dispute for resolution if seller is not ready for mutual cancellation of the order.
Disputes: The dispute is created from within a transaction page for an ongoing/active transaction. admin will notice the “Resolution Center” text just above the text/chat input box at the very bottom of the transaction page. Users and Admin can attach files and both buyer and seller can discuss the details of the complaint. It is all done through the messaging on the actual transaction page.
Once a buyer accepts the order (marks it as “accepted”), the transaction goes into the clearing period, which by default is 7 days (the number of days can be configured in admin settings).
The clearing period is a security measure to protect admin/owner from chargebacks. As soon as the clearing period is over, the money is deposited into the seller’s account in a form of credit balance.
Seller is then able to request the withdrawal of those funds based on the accepted withdrawal options set by the admin. All the other withdrawal options should be manually processed by the administrator, and then marked as “processed” in the withdrawal section.